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Posted 4 Sep 2018 by Luxus London

Account Manager, London

We are looking for a motivated, London-based Account Manager with proven client management skills to join our team of talented and committed digital professionals. 

Title: Account Manager

Location: London, UK

Position: Full-time, trial to permanent

Application deadline: September 18, 2018



Luxus Worldwide is a global marketing technology and digital design agency with people in Helsinki, Helsingborg, London, Madrid, Singapore, Sydney and Dallas. Our ability to combine strategic thinking and creativity with powerful technologies has armed us with a portfolio of value-adding services across strategy, design, and marketing technology. From sophisticated marketing tools to fully outsourced web operations, campaign creation and social media management, we create and execute solutions that drive business results for our clients on five continents.


We are looking for a motivated, London-based Account Manager with proven client management skills to join our team of talented and committed digital professionals. This role is a great opportunity to join a fast-growing agency with a global presence and roster of multinational enterprise clients.

You will primarily be working with one of our biggest global clients, managing the agency relationship and work streams for one or more key stakeholders. Reporting to the Account Director, you will collaborate with a team of project managers, designers, developers and copywriters to deliver a high level of service across a variety of projects.

The role requires an adaptable individual who embraces new challenges and learns quickly. You will need to build a solid understanding of the client’s business and their priorities, then proactively promote them through creative delivery and commercial awareness.



Your main responsibilities will include:
    • managing the delivery of a broad range of concurrent digital projects, including web builds, integrations, digital campaigns and strategic UX & digital initiatives
      • proactively analysing and understanding project requirements and stakeholder needs, building excellent working relationships that instil confidence in the client and project team
        • leading and enabling proposals and ongoing engagement needs with clients
          • account development and planning
            • internal project communication, team building, and supporting / coaching project managers
              • identifying, evaluating and mitigating risks throughout the course of the project
                • contributing to pitch documents and presentations
                  • presenting to other stakeholders on behalf of the client


We're looking for someone with:
    • 3-5 years of account and client management experience in an agency environment, including account plan development and resource management in an advertising / marketing / digital agency
      • Bachelor’s degree or higher in marketing or a related field
        • proven track record of successfully managing and growing client relationships, while demonstrating excellent client service skills
          • proven client and team management expertise working with a variety of B2B and B2C clients
            • experience with modern project management methodologies such as Lean, AGILE, Kanban, Scrum, etc.
              • an understanding of digital disciplines (creative, technology, UX, strategy)
                • an ability to effectively manage budgets, deadlines and deliverables
                  • an ability to communicate confidently and knowledgeably about technology, digital marketing and interactive media
                    • demonstrable strategic and creative thinking skills
                      • excellent written and verbal English skills
                        • confidence in presenting internally, publicly and to client stakeholders


In exchange, we'll offer you:
  • A competitive salary.
  • The best, brightest and nicest colleagues in town!
  • A supportive environment with a structured personal development programme
  • An international working environment
  • Opportunities to work remotely from other Luxus offices abroad
  • Deliciously strong coffee.


Please submit your CV & cover letter by applying below.

 Apply now